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Verified Reviewer
New Reviewer

New service

I am a new customer and I want to sign a gas contract with you. I am an immigrant and my English is average. I want you to call me with an Albanian translator. my phone number is 774 578 ****
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1 comment
#2251868

No, YOU call THEM with an Albanian interpreter.

ID
#3977518 Review #3977518 is a subjective opinion of poster.
Location
Dorchester, Massachusetts
New Reviewer

Water heater repair

Sunday night I had a Kalani tell me Eastern Mechanics would be out between 10:00p and 12;30. At 12:15 I called and spoke with. Ride Chrystal who hung up on me. I have been paying since 2008 with guardian care now home solutions for a contract U0400 covering water heaters. Guess what they signed me up for a lease with s gas water heater and blamed me for not doing a survey to see what gas would cost. Fraudulent Misrepresentation I am looking into. Does not say gas only. Paid all these years!!!!
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ID
#1515852 Review #1515852 is a subjective opinion of poster.
Reason of review
Poor customer service

Columbia Home Solutions

We have paid Guardian Care, offered by Columbia Gas of MA for dozens of years. No notice that they sold this to Columbia Home solutions... 400.00 Annual. Used once many years ago. Now Seniors and gas hot WATER HEATER HAS A PROBLEM. HAVE FILE AND NUMBER, THEY COME OUT AND TELL US NEW HOT WATER HEATER REQUIRED, $2300.00!!!!!! CALL FIND OUT COLUMBIA GAS DOES *** NOT OWN THEM. REFUSE TO LET ME S *** PEAK WITH MANAGER AT THIS COLUMBIA HOME SOLUTIONS!!!!! SOO TWO SENIORS GO TO HOME DEPOT BUY HOT WATER HEATER, 400.00 AND INSTALL. *** *** *** *** *** ***
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1 comment
#2251869

Never purchase maintenance contracts outside of factory warranty. Everybody needs a new water heater now and again.

The water quality is awful where you live. Consider pre-treatment for anything entering your systems to prolong equipment service life. Repeat : never purchase maintenance contracts outside of factory warranty.

Addendum : Run screaming if said contracts are offered by some third party. A 'Senior' should already know all of this.

ID
#1468708 Review #1468708 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Cost went up as of 12/1/18

On the back of the bill that I just received under "detail charges" I noticed that as of 12/1/18 the cost is going up from $0.6482/therm to $08248/therm. They state that it's due to higher costs from their suppliers... I think that's a lie. I think that they are passing off their lawsuit expenses for blowing up peoples homes on to their customers that still have intact homes. If this is true then they deserve another class action lawsuit against them from the people that they are unfairly charging to raise money to pay for their own stupidity.
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ID
#1421661 Review #1421661 is a subjective opinion of poster.
Location
Brockton, Massachusetts
Service
Columbia Gas Of Massachusetts Residential Gas Supply
Cons
  • Them up-charging customers to pay for their lawsuit
Reason of review
Poor customer service
Preferred solution
Class Action Lawsuit

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